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Travel Assistance: Anytime, Anywhere

Booking with redtag.ca just got even better! Introducing redtag.ca connect, our new 24/7 support service ensuring that assistance is only a chat, email, or call away - day or night.

Whether you have a booking question, need guidance, or require immediate help, our dedicated support team is here to provide a seamless and stress-free experience.

You can now see the world, your way with added confidence, knowing that we’ve got you covered 24 hours a day, 7 days a week.

Welcome to a new era of travel support – welcome to redtag.ca connect.

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FAQ

  • If there has been an error in your booking, such as a misspelling of name or incorrect date of birth, you will need to update the information before departure.
  • All personal information must match their passport information.
  • It is the passenger's responsibility to verify all passenger information before submitting the booking.
  • All rules and restrictions about modification are specific to airline policies and apply at all times. Special authorizations won’t be allowed.

  • Changing your flight dates, origin and destination can be done by calling, emailing, or chatting with us online.
  • Flight changes depend on airline policies and availability.
  • Each airline has its specific policies and fees such as additional collection for fare and taxes.

  • Have you received a message on the website or received an email that your booking failed? A failed booking is generally when your booking process is incomplete or incorrect. It is also possible that there was a payment error with the credit card.
  • You do not get charged for failed bookings. You have the option to try again or contact us through chat.
  • It is also a possibility that the airline is making changes to the flight schedules and this results in the booking being incomplete or unfulfilled. In this case, prices may be higher than what you originally saw on our website if the booking failed.

  • Canceling your ticket and exchanging it for an FTC/FTV may be subject to restriction and additional cost. Prices may be higher than what you originally paid and may have fewer choices. Fare eligible to rebook in the future may be limited to the same fare type or class booked in the original ticket and the original value of your ticket is non-refundable and non-transferable from one traveler to another.
  • If the cost of your new flight is greater you will need to pay the remaining price difference. If the cost is less than your original price you may lose the remaining value, depending on the airline policy.
  • You may be restricted to rebooking a ticket that has the same origin and destination, depending on the airline policies.
  • The booking date and travel date of your trip must be within the validity period allowed by the airline. You must rebook the ticket with the same airline as the original ticket.
  • Upon rebooking you may be charged an exchange fee per passenger by the airline.
  • The booking must be cancelled before the scheduled departure date or you risk losing the full value of the ticket.
  • You must rebook the new ticket with redtag.ca. You can contact us during office hours or through redtag.ca connect.
  • You must rebook the ticket with the same airline as the original ticket.

  • Airlines can modify flights at any time without prior notice. While this is a frustrating situation, it is normal and unfortunately out of the hands of any travel agency like redtag.ca.
  • We always recommend checking your itinerary 72 hours before the departure date for any unexpected changes.
  • If there has been an unexpected change to your flight you will receive an email with the details of the change. There is no action needed unless the modification has greatly impacted your travel. If action is needed, simply follow the instructions in the email.

  • When cancelling a flight, it is important to know the airline's rules and policies. Cancellation policies are specific to the airline and apply at all times.
  • Some flights may be eligible for same-day cancellations, while other flights may allow for cancellation options up until your travel date.
  • If you cancel a non-refundable flight, you may be eligible for FTV or FTC instead (needs to be confirmed with airline policies and rules).
  • Airline fees and penalties may apply, as well as redtag.ca handling fees. Any applicable fees and penalties will be advised and shown before confirming cancellation.
  • If a refund is eligible, we will immediately initiate the refund process.
  • With the high volume of flight cancellations, some airlines experience processing delays of 8-10 weeks. Once your refund is processed, your financial institution may take up to 7 business days to issue the credit to your account and up to 2 billing cycles for the credit to show on your statement. Processing times are outside of our control and your patience is greatly appreciated.

  • Please read your policy carefully, paying particular attention to pre-existing conditions, and other exclusions, limitations, terms and conditions that apply to your coverage.
  • Contact us for any further information on insurance plans and policies.

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